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sg88 is clear about what account data we collect, how we use it and what choices you have. This policy covers every step from account creation through wallet transactions, and applies wherever access is permitted under your local law and eligible region.
When you open an account with us, we collect the information you provide directly: your name, contact details and the payment method you choose to fund your wallet. If you use bKash or Nagad to deposit, the transaction reference attached to that payment becomes part of your account record. We do not store your full bKash PIN or Nagad PIN — only the reference that lets us match your deposit to your wallet. We also collect technical data: the device type you used to access the site, your browser session and the pages you visited. This helps us keep the account experience consistent whether you return on mobile or desktop. Cookies are used to remember your session and reduce repeated logins. You can manage cookie preferences through your browser settings, though disabling some cookies may affect how the account area loads. All data we hold is used for account operation, transaction verification and communicating with you about your account. We do not sell your personal data to third parties. Where a third-party service processes data on our behalf — for example, a payment processor handling your Nagad transfer — that processor operates under a data agreement with us. Access to this site and its services depends on your local law and eligible regions.
This policy applies to information collected through your sg88 account and the services available within it. The table below distinguishes what falls inside this policy from what sits outside it, so you know exactly where our responsibilities begin and end.
Your registration details, login history and account preferences are fully within scope. We control how that data is stored and processed, and you can request a review of it at any time through our support route.
Transaction records for deposits and withdrawals — including bKash and Nagad references — are captured in your account history. These records are in scope and retained for the period needed to resolve disputes or verify account activity.
Game content served through the lobby — including titles from CQ9, Bigtime Gaming, JDB and Microgaming — is delivered via those studios. Their own content systems are separate from this policy; we cover only the account-level data generated by your session.
External links, payment gateways and any service you reach by leaving the sg88 site operate under their own privacy terms. We are not responsible for data practices outside our platform. Check the third party's policy directly before sharing personal information.
You hold several practical rights over the data we keep on your account. Knowing what those are — and how to act on them — is the point of this section. You can review the transaction records tied to your bKash or Nagad deposits directly inside the account history tab; no support contact is needed for that view. If something in your registered details is wrong — a phone number, a contact email — you can correct it through the account settings fields. For anything that cannot be changed through the settings screen, raise it directly with our support team and we will update it once we have confirmed your identity. You also have the right to ask what data we hold on you. Send that request through the support contact route and we will respond with a summary of stored records. If you have a concern about how your data has been handled, you can raise it with us first; if you remain unsatisfied, the appropriate route depends on the regulations that apply in your eligible region.
Open the account history tab to see transaction references, login sessions and wallet activity. This view is available once you are signed in and does not require a separate request.
Update your contact number, email or display name through the account settings screen. For fields that are locked after verification, contact our support team with your request and identity confirmation.
Write to us through the published support route asking what personal data we hold. We will prepare a summary of your stored account records and send it to your registered contact address.
If you believe your data has been handled incorrectly, contact us first so we can investigate. The escalation path after that depends on the regulatory framework that applies to your eligible region and local law.
If you have a question about how we handle your account data, or want to act on any right described in this policy, use one of the contact routes below. We respond through the channels we have published; we do not promise a specific response window, but we will follow up on every policy-related request we receive.
Open the live chat window from any page on the site. State that your question is about the privacy policy and our team will direct it to the right person.
Send your data or policy question to the email address published in the site footer. Include your registered account contact detail so we can match the request to your record.
The help centre linked from your signed-in account area contains policy FAQs and the form for submitting a formal data request. Start there if you want a written record of your enquiry.
We keep your account data only for as long as it is needed for the purpose it was collected. Transaction references — including bKash and Nagad deposit records — are retained for the period required to handle disputes and verify account history. After that period, records are deleted or anonymised according to our internal retention schedule. If you want to know the retention period that applies to a specific category of your data, ask through the support route and we will confirm it.
Account records and transaction references are kept for the period needed to support account operation and dispute resolution. Once that period ends, data is deleted or anonymised. You can ask us for the retention period that applies to your specific record type.
We use session cookies to keep you signed in and preference cookies to remember your last lobby view. You can turn off non-essential cookies in your browser settings. Turning off session cookies will require you to log in again each visit.
Your account is protected by the login credentials you set at registration. We do not store bKash or Nagad PINs. If you suspect unauthorised access, change your password immediately using the account settings screen and contact support.
When we update this policy, we post the revised version here with a note of what changed. Continued use of your account after a policy update means you have seen the revised terms. For major changes, we may notify you through your registered contact detail.
These questions come up most often when account holders want to understand how their data is handled. If yours is not answered here, reach out through the support contact routes listed on this page.
We do not sell your data. We share it only with processors who help us run the account and payment system — for example, the gateway that handles your Nagad or bKash transaction. Those processors work under a data agreement with us and cannot use your data for their own purposes.
Yes. Sign in and open the account history tab. Every deposit reference — including bKash and Nagad transactions — is listed there with a timestamp. You do not need to contact support to view this; it is part of your standard signed-in account view.
Send a deletion request through the email address in the site footer or via the live chat. We will confirm your identity using your registered contact detail, then action the request. Note that some records must be retained for dispute resolution under our policy terms.
Inactive account data is held for the retention period described in our internal schedule. After that, records are deleted or anonymised. Contact us through live chat or email if you want to know the specific period that applies to your account.
No. We never store your bKash PIN or Nagad PIN. When you make a deposit, the payment gateway processes the PIN on its own secure system. We receive only the transaction reference that confirms the payment reached your account wallet.
Yes. Whether you access your account on a mobile browser or a desktop browser, the same policy applies. Device type affects the session cookie behaviour slightly — see the cookies section above — but your data rights and our obligations remain the same across all access points.