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sg88 operates under terms that govern how your account, transactions and site access are handled. What applies to you depends on your local law and eligible region — read this page to understand where we stand and what steps are available to you.
Our legal terms set out the conditions under which your account exists on this platform. Access to sg88 — including the ability to fund your account via bKash or Nagad and place activity through our lobby — is subject to the laws applicable in your region. We do not make representations that access is lawful in every jurisdiction; that determination rests with you based on where you are located and what your local rules permit. Where your region is supported, these terms form the working agreement between you and us. They cover how information is collected, how transaction records are maintained, how disputes are raised and how either party may end the relationship. Payment activity processed through bKash or Nagad is recorded against your account wallet and falls within the scope of these terms. Any third-party service — including mobile wallet providers — operates under its own conditions, which we do not control. We update these terms when our policy changes; the version published on this page is current. If anything in these terms conflicts with a prior communication you received, the published page version takes effect. Check this page periodically if you have an active account.
Not everything connected to your experience on sg88 is governed by a single document. This section separates what our policy directly covers from what sits outside it, so you know where to look when a question arises.
Your login credentials, account status, wallet balance and transaction history are all governed by this policy. Changes to access — suspension, closure or reinstatement — follow the procedure set out in these terms. Account decisions are made by us, not by third-party payment providers.
Deposits and withdrawals processed through your account wallet, including activity linked to bKash or Nagad, fall within our policy scope. We record these transactions and they are visible in your account history. The payment network's own terms also apply in parallel.
Game content, lobby pages, promotional notices and account communications are covered by this policy as sg88-produced material. We are responsible for what appears on our domain. Content accuracy, availability and updates are our obligation.
External services — including bKash, Nagad and Rocket as independent payment networks, and game studios whose titles appear in our lobby — operate under their own terms. Our policy does not extend to their data handling, fees or service conditions. We link to them; we do not govern them.
This policy is not only a set of obligations — it also describes what you can do when you have a question about your account, a transaction or the information we hold. Your account history is visible from within the signed-in area; transaction records include dates, amounts and the payment method used, so you can cross-check a bKash or Nagad movement against what appears in your wallet. If a record looks incorrect, you can raise a correction request through the support route listed on this page. We will review the record against what our system logged and respond through the same channel. If you want to know what information we hold, submit a request via the contact route below and we will confirm what data is stored. You may also ask us to close your account; the closure process is handled by our support team following the steps set out in the account terms. We aim to acknowledge requests within a reasonable period, though we do not publish a fixed response window.
Your signed-in account area shows a full history of wallet activity. Each entry notes the date, the amount and the payment route used — bKash, Nagad or otherwise. Use this view to verify that each transaction matches what you initiated.
If your information is inaccurate, contact our support team with the correction you need. We will verify the request against the account record and update where the correction is supported by the information you provided at registration.
For any question about how this policy applies to your account — eligibility, data held, access conditions — use the contact route below. State your account reference and the specific question so we can route it to the right team without delay.
Account closure requests are handled by support. Once confirmed, your account access ends and your records are retained in line with our standard data retention practice, which is described in the trust section below.
Policy questions, account corrections and formal requests are handled through the contact routes we publish on this site. Use the route that matches your question — general account queries go to live chat; written or formal matters go to email.
The live chat option is accessible from the signed-in account area. Use it for account access questions, transaction queries or to initiate a correction request. Response depends on queue volume; no fixed response window is published.
For formal policy requests — data queries, account closure, written disputes — contact us by email through the address listed in your account portal. Include your account reference and a clear description of the matter.
The help section within your account contains published policy documents, common account steps and the current version of our terms. Check there first before raising a request — many account questions are answered in that section.
Your account security and the handling of your data are governed by the practices described here. We collect account registration information, transaction data and session activity for the purpose of operating your account and meeting our policy obligations. This data is not sold to third parties.
We use cookies to maintain your session state, remember your device and support account security across visits. Cookie preferences can be managed through your browser settings. Disabling certain cookies may affect how the account area functions on your device.
Account access is protected by the credentials you set at registration. We do not ask for your password through chat or email. If you suspect unauthorised access to your account, contact support immediately through the live chat route and follow the steps shown.
We retain account and transaction records for the period required by our operational and compliance obligations. After account closure, certain records are kept for a defined retention period before deletion. The specific period is stated in the full terms document accessible from your account.
To request a correction to stored data or to ask what information we hold about your account, use the email support route. State your account reference and the nature of the request. We process data requests in the order received.
These are the questions we see most often about how our policy works, what your rights are and how to act on them. If your question is not here, use the support contact routes listed above.
Access to sg88 and the applicability of these terms depends on your local law and eligible region. If you are in Bangladesh, you should confirm that access is permitted under your local rules before opening or using an account. We do not confirm legality on your behalf.
Your full transaction history is available in the signed-in account area. Each record shows the date, amount and payment method — including bKash and Nagad movements. This is your primary reference for verifying any wallet activity against what you initiated.
Contact our support team via email using the address in your account portal. Include your account reference and a clear description of what needs correcting. We review the request against the registration record and respond through the same channel.
After account closure, we retain transaction and account records for the period set out in our full terms document, which is accessible from your account. Once that period ends, records are deleted. You can request confirmation of what is retained via our email support route.
Yes. Deposits and withdrawals processed through bKash or Nagad and recorded in your account wallet fall within our policy scope. However, bKash and Nagad also operate under their own independent terms, which apply to their side of each transaction.
Submit your question via email support using the address shown in the account portal. State your account reference and describe the specific policy point you are asking about. We route formal policy questions to the relevant team for a written response.